← Back
Customer Research Experience Strategy

ANZ Wealth

Working closely with the ANZ Wealth client team to help articulate their strategic vision across their portfolio: Women's Wealth web presence, ANZ Wealth app, and their customer engagement and experience vision.

Approach

Established a clear purpose for the Grow app. Established positioning amongst other channels. Conducted a current Grow app review and provided recommendations and best practices. Developed a week-in-a-life scenario with supporting detailed wireframes. Developed mood boards and rationale.

Role

As part of a 2–3 member design team, collaborated to produce research planning, artefacts, and discovery deliverables, including a detailed report that articulated the recommendations.

Research Product Vision Design & Research Report
ANZ Women's Wealth — web presence overview
ANZ Wealth — experience design artefact
ANZ Wealth — design exploration
ANZ Wealth — design detail
ANZ Wealth — week-in-a-life scenario wireframes
ANZ Grow experience vision — page 10
ANZ Grow experience vision — page 14
"The future of Grow is conversational — an evolving, integrated personal narrative. It will be relevant, surfacing timely actions, entice exploration into a bigger world of wealth, support the definition of goals and a financial destination, and build knowledge by breaking wealth down to snack size."

We're all still working this out. If you need a design leader who's curious, adaptive, and wants to help shape what AI design actually looks like — I'd love to connect.

Get in touch →