Differentiated payments proposition
A leading Indonesian automotive and financial services group wanted to enter the digital payments space. With a basic version of the product in the market and no clear value proposition or product launch strategy.
Approach
Remote 6-month support with client, cross-functional client, and McKinsey team to identify new value propositions through research, design, and development of the MVP. Agile product management, sprint methodologies, and roadmap CVP based on the digital wallet's existing features. Client capability development through coaching, a product research playbook, and masterclass workshops.
Role
Design lead who developed the research program, executed it, and defined customer insights. Led workshops and refined product offerings through concept testing and product feature validation.
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